Easy to explain
Give people a clear instruction such as texting INFO to your reply-capable number.
Keywords & replies
One simple word.
A useful next step.
Turn an incoming keyword into a helpful response. Share event details, answer a common request or point people toward the information they came for.
PRODUCT DEMO
Incoming SMSINFO
ReceivedKeyword ruleINFO → Event details
- Receive a keyword
- Match your rule
- Send the response
Illustrative data. This demo does not send messages or change an account.
Made for the everyday moments
Make the repeat questions easier.
When people ask for the same information, a keyword gives them a simple way to request it. Configure the word and its response in your workspace. Supported inbound messages can then follow that rule, helping you share consistent information without typing the same answer each time.
A consistent answer
Prepare the response once and keep the information clear and current. AI assistance can help you draft it for review.
Connect to your audience
Choose an automatic reply, add the sender to a group, or combine both actions in one keyword rule.
- 01
Pick the keyword
Choose a memorable word for a specific request.
- 02
Prepare the reply
Write the information the person should receive when the keyword matches.
- 03
Test the exchange
Check the workflow using your configured number before sharing the instruction.
A little more clarityGood questions.
Good questions.
Useful answers.
What do keyword workflows need?
You need an eligible plan, a configured keyword and a sender that supports inbound SMS. Available keyword allowances are shown in your current plan.
Do keywords replace opt-out handling?
No. Marketing keywords and replies are separate from opt-out handling. Respect suppression and consent controls and do not use a keyword response to bypass a recipient's opt-out.
Your next connection starts here
Make it your workspace.
Create your account. Confirm your email and phone.
Start with a message to yourself, then explore what is next.